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Partnering with SUNKNOWLEDGE to complete prior authorizations has been a “game changer” for our organization. It is clear that you are truly committed to serving us with trust and excellence.
I would like to say how fortunate we are to have SUNKNOWLEDGE
as a part of our daily operations.It has been a game changer for all of our clinics. This has freed up and allowed our clinical staff to spend more time on direct patient care, and daily tasks. We can not begin to thank you enough for the excellent service that you have provided to us of the past year and a half.
I just want to let you know you guys crushed it today with the auths! I’ve gotten a lot of good feedback from my team. Thank you for all your help.
We’re extremely pleased with the service we’ve received from SunKnowledge. SK has become an integral part of our operation and we look forward to expanding the relationship as opportunities present themselves.
I find everyone to be open, thoughtful and eager to understand our accounts receivable methods and requirements.
The team is receptive and readily accepts instruction. The team members make thorough, thoughtful efforts to understand denials, and work logically toward resolution.
I am happy to be working with the team and look forward to fruitful results.
The team performed very well! Congratulations to all of you.
My team at SunKnowledge has met or exceeded my expectations at every turn. This is an incredibly complicated industry, mistakes are inevitable, but I am so impressed with S***n, P*****m, A*****t, and V****a in their ability to adapt to new rules and correct past mistakes.
The level and quality of communication is excellent. When we had our Go Live date with A*****t and S***n, I was worried that they might not communicate as often as I would like and mistakes might run out of control but I have been so pleased with our consistent level of communication. They hear me when process changes are needed, they work excellently on their own, and they’re so fantastically detail-oriented, they often see details that even I miss.
Very happy with what we have going here.
I know you’ve had a lot of extra work lately with the staff changes at GP and that we are not meeting the things you need from us to do your job as quickly and thoroughly as possible. I wanted to thank you for hanging in there with us and for all your extra work, including the explanations to our full team when we have questions. You are a great addition to this team and I’m so glad that you’re with us. Your attention to detail on the pre-billing side has been invaluable as we’ve transitioned at GP. Thanks for keeping us in the green before delivery! Also, thank you for coming prepared to Friday meetings with items we need to discuss or work on as a team. Having this feedback from you is extremely helpful in communicating process and needs to our full clinic. Have a nice morning.
I just wanted to take a moment to say thank you for your recent work on both the pre-billing and billing side. It couldn’t have been easy training someone on pre-billing while transitioning to a more complex role in billing, but you did a great job with both. I greatly appreciate your hard work and reliable participation in our meetings. We are very lucky to have your on our team.
Just wanted to say how impressed I am with your work so far! AR collections really look incredible and clearly reflects your hard work! Keep it up!
It has been a pleasant experience working with SK over the past few months. The transition has been very smooth. The team is adaptable and quick to learn the new projects we continuously add on. We are very pleased with the teams work and daily progression thus far. SK has surpassed our goals and expectations.
We look forward to the future with SK.
THANK YOU FOR APPLYING THE RECOMMENDATIONS FROM OUR MEETING
GREAT JOB! I shared this with all the managers here at the local office!
Sounds good. I’m happy to share with her the great work You and the rest of your team does for us.
I just wanted to let you know what a great job you are doing on the coinsurance claims! You are really making a difference!
I appreciate all of the hard work that you are doing and the attention to detail that you consistently provide! Keep up this great work and I know that we will continue to improve and grow working as a team!
I can’t say it often enough, you guys make such fantastic teammates! Thank you so much for getting through all those large sales orders this afternoon and with time to spare. You are excellent.
Way to go! Keep up the great work.
I just wanted to inform you that we have selected your team to specifically target our best opportunities for past due leads.
Your team was selected for this project since you guys are truly the key players in our success! Please relay to your entire team how impressed we are with all of you, and how much we appreciate your dedication.
As always, please contact me on my cell if you have any questions about this information.
Thank you for reaching out this afternoon.We would absolutely like to adopt your recommendation regarding the use of the authorization and admin notes forms for diabetic shoe patients with Medicare. Thank you for thinking outside of the box in ways that helps us prevent errors in our pre-billing and claims process. It’s very nice to have you working on our team again.
I want to reach out and let you know how excited my supervisor and I, are about the presentation of the monthly AR report and ideas for using the report to work denials. We love the idea of identifying denial patterns and attacking them all at once and we immediately see the value in identifying “pain areas” in our AR and all the analytical flexibility afforded by the design of this report.
We also highly value Sunknowledge’s willingness to balance our team’s focus between both Brightree and the AR report. We are absolutely on-board with this strategy.