Frequently Asked Questions

What is a telemedicine consultation?
How does telemedicine work?
Who are our specialists?
Where can a telemedicine service be performed?
Are telemedicine consultations covered by insurance?
How is an appointment scheduled with a specialist?
How secure is my health and payment data?
What happens in a telemedicine session?
How will you be paying for the consultation?
How do I register?
Can GoTelecare be used for emergency medical purpose?
Computer & Internet Connectivity Information
What is the recommended computer configuration?
What is the recommended internet connection?
What video resolution is supported?
Which webcams are recommended?
Which webcams are NOT supported?
How secure is video conferencing technology?