I would like to thank everyone in Sunknowledge team for the great help in our billing process. The quality of work provided is amazing and the expectations are always met. Your effort has made a significant difference to our business. It is our pleasure working with you.
– Milouda Ouarite, Billing Manager, US
I really appreciate everything S****** and his team has done and is continuing to do for our company. Go Telecare DBA Sun knowledge has really streamlined our follow up process and makes having a stock and bill office more proficient. I have developed a personal friendship over the past couple of years working with S***** and he makes working with an offsite office seem like they are right next door. I would highly recommend Go Telecare to anyone interested in acquiring help with insurance billing, patient demographic, insurance verification, payment posting, or any line of business you are having issues with in house.
– Office Manager, Leading Prosthetics & Orthotics Company
Thank you to Sun Knowledge for an exceptional job that have provided to us. We have had such a great experience with the work they have done.
– Cathy Bernal
How busy your days can get! Overall, I think the quality we most value is communication. It is very important to maintain good communication levels and Sun Knowledge has been great at doing so. The staff that we are actively in contact with go above and beyond by paying close attention to detail and effectively communicating their findings with us. The staff is kind and respectful and we have created a lovely partnership that we continue to look forward to.
–Tanya Guerrero, Benefits & Eligibility Dept. Supervisor
GoTelecare had been working with our affiliated entities for the past several years and had done and continues do an outstanding job. I consider them a part of my team. I am always very impressed with the accuracy in what they do for us, which is an array of managed care functions.
– CFO of a West Coast-based major Health Insurance conglomerate
Just following up before the Christmas holiday season begins to say thank you for the great job you all are doing. Our team is very thankful for the opportunity to work with such a competent group of individuals.
P******’s work in the claims department has impressed us very much. His follow up calls are always timely and very well detailed. As well, his work in summarizing our accounts receivable for strategic action was excellent.
As well, N*******’s dedication to our eligibility and authorizations department has helped our local team to refocus their energies in a way that was not possible in years past. The result has been a renewed and refreshed work effort on the part of our employees.
Additionally, your team’s communication with our employees has been very well streamlined and always professional, appropriate and correct.
(* Full names abbreviated to maintain confidentiality)
– Senior Executive at industry-leading South Eastern Practice Management software company for Orthotics & Prosthetics
GoTelecare has done an outstanding job in the area of claims adjudication in all three markets. We are also considering outsourcing additional work in other areas of delegated functions. GoTelecare’s dedication to excellence is commendable
– Owner of a leading US healthcare service provider
The professionalism I have experienced with GoTelecare’s employees has made them very easy to work with and has improved our operation processes. Any time I have a question, they are literally just a phone call or e-mail away. I love the accessibility!
– CFO of a major US healthcare company
Again we appreciate the efforts of your team and are quite impressed with the progress to this point. The below refinements are expected as part of any new partnership, particularly in our highly complex system.
Thank you again for your efforts – your team continues to meet our expectations and is actively improving our ability to serve our patients. Your efforts specifically to maintain open communications with our team has fostered the success of this effort and we look forward to expanding the effort next week and beyond.
– Project Manager at a leading Prosthetics & Orthotics company based in Florida
Your productivity is very impressive for your first month. Almost everyone has an average of close to 40 accounts per day. We have gone over a few things with you and each time we talk, I am impressed with how quickly changes and improvements are put in place. I will continue to share feedback as I get it on additional improvements that can be made and appreciate your attentiveness and questions that you bring to our daily meetings.
– Manager, Revenue Cycle of a major US healthcare partners conglomerate
I am starting to see an upswing with Medicare and United cash flow
– CEO of a leading US healthcare organization
I wanted to send a quick email letting you know what a Great job P* & the Authorization team did in getting D.B.* approved. H* is a very difficult insurance to deal with and P* stayed on them like a Pitbull till they did their job. When they pay us correctly I will celebrate and let you guys know. Great Job.
(* Full names abbreviated to maintain confidentiality)
– Accounts Receivable Supervisor of a Prosthetics & Orthotics company in the Mid-West
We are in the process of implementing… GoTelecare telemedicine platform that is interfaced with their billing function, which will save us time and costs of clinical assessments and follow up with clients. We are pleased to recommend… GoTelecare.
– A Leading Drug and Alcohol Addiction Treatment Center
It has and continues to be my pleasure to work with Go Telecare.
We are a very busy O & P practice and having the help of a knowledgeable staff is imperative to our business.
We upload charts to a secure FTP server and they take it from there. The staff is knowledgeable and very easy to work with. Any issues that we have faced have been resolved within a few days. We have conference call meetings every week to update each other on what, if anything, we need help with.
I would highly recommend Go Telecare to any office requiring the assistance in patient demographic entry, insurance verification, obtaining authorizations, billing, payment posting, and reporting.
– A Major Prosthetics & Orthotics practice based in the South East
I am very pleased with the overall service provided in managing my billing and insurance authorization service. To date the overall attention to my account has been highly acceptable.
The staff that I interact with regularly are professional and respectful. The attention to my concerns is timely and has generally resolved any issue quickly and to my satisfaction.
…I am very pleased with their performance and feel that the attention to my account is commendable. The timely reply to our questions and the professionalism of the staff has made working with your company a real pleasure. Thank you for your assistance!
– CPO of a South Eastern Orthotics & Prosthetics company
Sun Knowledge team,
I wanted to share how pleased Tom and I are with the relationship we have with the Sun Knowledge team. P***** and team are doing a great job. We finally feel that we have great visibility into what is driving our revenue cycle and that we have a capable team that lives up to our high expectations. I know that my communication style / feedback can be right to the point, but I just wanted to make clear that we are very pleased with what Sun Knowledge and P***** brings to our organization.
Also, I wanted to let you know that we have approval from our private equity backers for our Phase 2 expansion plan. We intend to grow from a network of 5 to a network of 10 by Jun-18. As with our first five centers, We will continue to exclusively target federally designated primary care shortage areas in Brooklyn and continue to provide excellent non-ER episodic care in the areas that need it most. We will have 2 leases signed next week in the Sunset Park and City Line neighborhoods in Brooklyn and aim to have those centers open by Nov/Dec. We are excited for the next phase for our urgent care and very happy to grow with you as a partner.
– Chief Financial Officer, Urgent Care
S****** has surpassed his monthly goal and S**** is right behind him!! And, we still have 12 days left in the month! Please extend my deepest gratitude and let them both know how impressed we all are! They are proving this is a job extremely well done and we couldn’t thank them enough for their hard work!!
– DME on the West Coast
Dear Sun Knowledge team,
I wanted to take this opportunity to celebrate the one year anniversary of our working together and to thank each and every one of you for the hard work and dedication that you have committed to this project. My team always has great things to say about the working relationship with Sun Knowledge and I am very appreciative of the thoroughness and attention to detail that has been given to the project. You continue to provide excellent service and we thank each and every one of you for being an extended part of our corporate family.
We are sending a small gift in hopes that you have the opportunity to enjoy a meal together in celebration of the learning and success that has been experienced over the last year. If it was possible, I would be there right now to share that meal with you and to make a toast to our future together. We look forward to continuing to work together and to share more knowledge with you as we continuously improve our processes to optimize our outcomes as a team.
Thank you again for your commitment to the success of this project and to continuously making the extra effort to help us to be successful. Your efforts are fully recognized and we wish you all the best of health and happiness.
– Orthotics and Prosthetics clinic in the South East
Sun Knowledge Team,
Thank you so much for the wonderful box of Godiva Chocolates that you sent, we just received them today. That was such a sweet gesture. Working with your group has been a wonderful experience and a life saver for our office. Thanks for all of your hard work. Each and every one of our employees are very appreciative. I Hope that each and every one of you have a Very Merry Christmas and Happy New Year.
– A physician group on the East Coast
Just wanted to thank you all for doing such an amazing job. You are all truly appreciated.
Hope you all have a wonderful and safe weekend!!!
– Rehab Facility on the West Coast
I wanted to compliment your team for all their hard work. This makes our job at A***** Center run smoother. I am so content with how open your employees are to any changes to help us. In the short amount of time that we have worked together we are very pleased.
– Podiatry clinic in the North East
I just wanted to reach out and let everyone know that we really appreciate everything you have done for us. The accounts are always worked diligently and timely. We thank you for all that you do for us.
– Orthotics and Prosthetics clinic in the South East
I hope this e-mail finds you all well on our one year anniversary of working together. I wanted to take a moment and thank each one of you for your hard work over the past year. It has been a pleasure getting to know you and working with you on a daily basis. We have improved processes, learned new best practices, and with the summer AR project we have made huge strides in getting our company to its best version. You are invaluable members of our team. Your dedication and hard work do not go unnoticed and I hope you enjoy your meal together today to celebrate. We have enjoyed working together and look forward to our continued relationship.
– An Orthotics and Prosthetics clinic in the South East
Just wanted to let you know P**** did a great job working on a patient. He stayed on them & was instrumental in the phone appeal were we finally got them to approve it for payment. We will be getting paid $6,*** today. Great job P**** & thanks for all your help.
– Accounts Receivable Supervisor, An Orthotics and Prosthetics clinic
Thank you for all of your excellent work, and have a great weekend!
– Customer Care Manager, DME on the West Coast
Your highlights below are a great summary of our talking points from earlier this week. Again we appreciate the efforts of your team and are quite impressed with the progress to this point. The below refinements are expected as part of any new partnership, particularly in our highly complex system.
We would like to add the 2nd FTE effective in April as we discussed. This will be an excellent opportunity to begin ramping up to post “trial period” operations.
Thank you again forur efforts – your team continues to meet our expectations and is actively improving our ability to serve our patients. Your efforts specifically to maintain open communications with our team has fostered the success of this effort and we look forward to expanding the effort next week and beyond.
– Project Manager, An Orthotics and Prosthetics clinic on the West Coast